support ticket
CENTUCODE SUPPORT How to get help and track your request Check the FAQs for a quick answer, or open a support ticket if you need help with a product, payment, download, or account. Choose a support channel Read the FAQs for answers to common questions. Sign in to My Support Requests to submit a ticket and keep your replies and updates in your account. Use guest support if you cannot sign in or do not have an account. Submit a ticket In My Support Requests , select New request . If you are using guest support, select Create Guest Ticket . Choose the category that best fits your issue, write a short subject, and describe what happened. Guests should enter their name and an email address they can access. Attach a screenshot or relevant file if it helps. Submit the request and keep the ticket reference for follow-up. Include the details we need The product or service name, and the version if you know it. What you were trying to do, what happened instead, and any exact error message. Steps to reproduce the issue, plus your device, browser, or operating system if relevant. For a payment or download issue, include your order or payment reference if available. Keep sensitive details private. Never include passwords, PINs, verification codes, or full card numbers. Hide private information in screenshots before attaching them. Track your request and reply Signed in: Go to My Account → Support Tickets and open your request to see its status, read replies, or add more information. You do not need to enter a reference. Guest: In the same browser session used to submit the ticket, return to Support Centre , select Open Guest Ticket , enter your reference, then select Open Ticket . The browser session holds the secure access needed to open it. If you have more information about the same issue, reply in the existing ticket so the support team can see the full conversation.