Centucode Website Terms and Conditions
Centucode Legal & Policy Information CENTUCODE SOFTWARE LICENCE, SUBSCRIPTION, CANCELLATION AND REFUND POLICY Effective Date: 28th September, 2026 Contents PART A — SOFTWARE LICENCE 1. Licence Grant 2. Licence Restrictions 3. Activation 4. Ownership PART B — SUBSCRIPTIONS 5. Subscription Period 6. Renewal 7. Price Changes 8. Cancellation PART C — REFUNDS 9. General Principle 10. Defective or Materially Misdescribed Products 11. Duplicate Payments 12. Failed Payment Where Service Was Not Delivered 13. Change of Mind 14. Downloadable Resources 15. Custom Development and Professional Services 16. Third-Party Charges 17. Trading Software 18. Refund Requests 19. Refund Method 20. Chargebacks PART D — SUPPORT AND MAINTENANCE 21. Included Support 22. Items Outside Standard Support PART E — TERMINATION 23. Customer Termination 24. Centucode Termination PART F — FAIRNESS AND STATUTORY RIGHTS 25. Consumer Rights PART G — CONTACT This Policy applies to software licences, subscriptions, downloadable products, implementation services and other paid services supplied by Centucode, unless a separate written agreement states otherwise. Nothing in this Policy limits rights that cannot lawfully be excluded under applicable law. PART A — SOFTWARE LICENCE 1. Licence Grant Subject to payment of applicable fees and compliance with the relevant agreement, Centucode grants the customer a limited, non-exclusive, non-transferable and revocable licence to use the purchased software during the applicable licence period. The precise licence may be: subscription; annual; monthly; fixed-term; lifetime/perpetual, where expressly stated; device-based; organisation-based; branch-based; or user-based. “Lifetime” or “perpetual” licensing, where offered, refers to the permitted duration of use of the licensed version under the applicable licence terms. It does not automatically mean that every future major version, third-party service, hosting service or support service will be supplied indefinitely without charge unless expressly stated. 2. Licence Restrictions Unless expressly authorised, a customer must not: resell a licence; sublicense the software; distribute activation credentials; bypass device restrictions; circumvent licensing controls; reproduce proprietary source code; remove copyright or ownership notices; make the software available as an unauthorised commercial service; reverse engineer the software except where applicable law prohibits such restriction; or use a licence for more users, branches, devices or organisations than purchased. 3. Activation Some software may require: online activation; offline activation; device fingerprinting; licence keys; signed tokens; or periodic licence validation. Device changes, major hardware changes or reinstallations may require reactivation. Centucode will state applicable activation/device limits for the purchased product. 4. Ownership All intellectual-property rights in Centucode software remain with Centucode or the applicable licensor. Payment buys the licence or service described in the applicable offer and does not transfer the underlying copyright, source code or ownership unless expressly agreed in writing. PART B — SUBSCRIPTIONS 5. Subscription Period The applicable product page, quotation or invoice will indicate the subscription period. Subscriptions may be monthly, quarterly, annual or another disclosed period. 6. Renewal Where automatic renewal is used, this fact, the applicable renewal cycle and price will be disclosed before purchase. Where automatic renewal is not enabled, the customer must renew manually to continue receiving the service. Centucode may issue expiry or renewal reminders but failure to receive a reminder does not automatically extend an expired subscription. 7. Price Changes Centucode may change future subscription prices. Where an existing customer's renewal price changes materially, appropriate notice will be given before the new price applies where reasonably practicable or legally required. A price change does not retrospectively change fees already paid for an existing billing period. 8. Cancellation A customer may request cancellation of future renewal through the account interface or support channel available for the product. Cancellation normally prevents the next renewal and does not itself reverse charges for services already supplied. This is subject to applicable consumer rights and the refund provisions below. PART C — REFUNDS 9. General Principle Centucode seeks to maintain a fair refund policy while recognising that digital products differ from physical goods. Refund eligibility will depend on: the product purchased; whether delivery has occurred; whether software has been activated; whether downloadable materials have been accessed; whether implementation work has commenced; whether custom services have been performed; whether the product is materially defective or misdescribed; the customer's reason for requesting the refund; and applicable legal rights. 10. Defective or Materially Misdescribed Products Where a Centucode product is materially defective, materially different from its description, or not delivered as agreed, the customer should contact support promptly. Centucode may, depending on the circumstances: correct the defect; complete delivery; provide a replacement; restore access; provide an appropriate service credit; or issue a partial or full refund. Any remedy will take account of applicable statutory rights. 11. Duplicate Payments Verified duplicate payments will be refunded or credited appropriately. 12. Failed Payment Where Service Was Not Delivered Where payment is successfully received but Centucode is unable to supply the purchased service, the customer will be entitled to an appropriate remedy, which may include a refund. 13. Change of Mind Eligibility for change-of-mind refunds may depend on the relevant product. For immediately delivered digital products or activated software, refund availability may be limited after substantial delivery or use, subject to rights provided by applicable law. Any applicable restriction will be clearly disclosed before purchase. 14. Downloadable Resources Because digital documents and downloadable resources can ordinarily be retained after downloading, change-of-mind refunds may not ordinarily be available after a resource has been successfully downloaded or accessed. This does not remove rights relating to defective, corrupted, materially misdescribed or undelivered content. 15. Custom Development and Professional Services Deposits and milestone payments for custom development, installation, migration, integration, configuration, training or consultancy may become non-refundable to the extent that corresponding work has already been completed or irrevocable third-party costs have reasonably been incurred. Where a project is cancelled, Centucode will calculate work performed, amounts already paid and any amount properly payable or refundable under the applicable project agreement and law. 16. Third-Party Charges Amounts paid to external providers specifically for a customer—such as domain registrations, licences, messaging credits, hosting, APIs or other non-recoverable third-party costs—may not be refundable by Centucode where the third-party charge itself cannot reasonably be reversed. Such costs should be identified where relevant. 17. Trading Software A trading loss, absence of a particular trading result or failure to achieve anticipated profit does not by itself establish that trading software is defective. Trading results depend on factors including: market conditions; broker conditions; spreads; execution; trading parameters; account configuration; network availability; VPS conditions; risk settings; and user decisions. Nothing in this provision removes rights relating to software that is actually defective or materially misdescribed. 18. Refund Requests Refund requests should include: customer's name; order or invoice number; product; payment reference; date of purchase; reason for the request; and supporting information where relevant. Requests should be sent to: Support Portal: https://centucode.com/support-tickets Centucode may request information reasonably necessary to verify the payment and investigate the request. 19. Refund Method Approved refunds will normally be returned through the original payment channel where reasonably possible. Where that is not possible, Centucode may request verified alternative banking information. 20. Chargebacks Customers are encouraged to contact Centucode first where a transaction can reasonably be resolved directly. Nothing in this provision removes any lawful right to dispute a payment. Fraudulent chargebacks or deliberate misrepresentation of a transaction may lead to suspension of the affected service and recovery action. PART D — SUPPORT AND MAINTENANCE 21. Included Support The level of support included with a product will be stated in the applicable plan. Support may include: fault investigation; installation guidance; account assistance; configuration guidance; and product updates appropriate to the plan. 22. Items Outside Standard Support Unless purchased separately, standard support may exclude: new custom features; unrelated computer problems; third-party infrastructure administration; repair of unauthorised modifications; large-scale data correction; custom data migration; custom reports; and customer staff training beyond the included package. PART E — TERMINATION 23. Customer Termination Customers may discontinue use of software at any time. Financial consequences of termination are determined by the applicable licence, subscription, project agreement and this Policy. 24. Centucode Termination Centucode may suspend or terminate a licence for material breach, including: licence piracy; deliberate circumvention of activation; fraudulent payment; unlawful use; persistent non-payment; or misuse creating a substantial security risk. Where appropriate, reasonable notice and an opportunity to remedy a remediable breach will be provided. PART F — FAIRNESS AND STATUTORY RIGHTS 25. Consumer Rights Nothing in this Policy is intended to: waive statutory consumer rights; exclude liability where exclusion is prohibited; prevent a customer from making a legitimate complaint; prevent lawful regulatory recourse; or permit misleading or unfair commercial practices. If any provision conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail. PART G — CONTACT Billing and Licensing Enquiries: Centucode Website: Centucode Email: support@centucode.com Registered Address: Lagos, Nigeria Centucode Legal & Policy Information CENTUCODE OTHER LEGAL POLICIES & DISCLOSURES Effective Date: 28th September 2026 | Last Updated: 28th September 2026 Contents 1. COOKIE POLICY 1.1 What Are Cookies? 1.2 Types of Cookies We May Use 1.3 Cookie Consent 1.4 Browser Controls 2. SOFTWARE LICENCE / END USER LICENCE TE…
CENTUCODE WEBSITE TERMS AND CONDITIONS Last Updated: 28th September 2026 Effective Date: 28th September 2026 These Terms and Conditions (“Terms”) govern access to and use of the Centucode website, online platforms, products, software, services, downloadable materials and related facilities. The website is operated by Centucode Technologies Limited , referred to in these Terms as “Centucode”, “we”, “our” or “us”. By accessing our website, creating an account, ordering a product, subscribing to a service, downloading a resource, activating software or otherwise using our services, you agree to these Terms and any additional terms specifically applicable to the relevant product or service. Nothing in these Terms is intended to exclude or restrict any right that cannot lawfully be excluded under applicable Nigerian law. 1. Company Information Legal Name: Centucode Technologies Limited RC Number: 9894788 Registered Address: 9, Idowu Rafiu Street, Iyana-Ipaja, Lagos State, Nigeria. Website: www.centucode.com General Email: support@centucode.com Support Email: support@centucode.com Telephone/WhatsApp: +2349127735640 2. Our Services Centucode provides technology products and services which may include: business-management software; cooperative-management software; school-management systems; school accounting and financial-management software; examination and CBT systems; result and report-sheet management systems; parent and student portals; payment-verification solutions; website-development services; website platforms and components; automation and artificial-intelligence solutions; WhatsApp, email and SMS-enabled business solutions; APIs and integration services; trading software, analytical tools and MetaTrader-related software; downloadable educational resources; software installation, configuration and customisation; support, maintenance, migration and consultancy services; and other digital products and services announced by Centucode. Features may differ according to product, edition, subscription plan, licence, deployment method or purchased configuration. The product description, quotation, order form, invoice, subscription page or service agreement supplied for a particular purchase forms part of the applicable agreement. 3. Eligibility and Authority You must have legal capacity to enter into a binding agreement. Where you use Centucode on behalf of a school, cooperative, company, association or other organisation, you represent that you have authority to bind that organisation. You are responsible for ensuring that information supplied during registration or purchase is accurate and current. 4. Accounts and Credentials Certain services require an account. You are responsible for: maintaining the confidentiality of usernames, passwords, activation codes and security credentials; restricting unauthorised access to your account; providing accurate account information; and notifying Centucode promptly if you suspect unauthorised use. Accounts may not be transferred, sold or shared contrary to the applicable licence or subscription plan. Centucode may temporarily restrict an account where reasonably necessary to investigate security incidents, suspected fraud, unlawful activity, material breach of these Terms or threats to our infrastructure. 5. Orders and Acceptance Displaying a product or service on our website does not necessarily constitute acceptance of an order. An order becomes binding when Centucode accepts it through an order confirmation, invoice, activation, delivery or other clear confirmation. Where a pricing or technical error has occurred, we may correct the error before completing the transaction. If payment has already been received and we cannot provide the product at the disclosed terms, the customer will be offered an appropriate correction, alternative or refund as required by applicable law. 6. Prices Prices displayed on our website will indicate the applicable product, licence period, billing period and, where relevant, whether taxes, transaction fees, implementation charges or additional services apply. Any material charges known to Centucode will be disclosed before payment. Customers should review the order summary before completing payment. 7. Payments Payments may be processed directly by Centucode or through third-party payment processors, banks or payment gateways. The availability of a payment method does not mean that the payment provider is operated by Centucode. Customers may be required to provide transaction references or other payment information for reconciliation and verification. Fraudulent payments, reversed transactions, chargeback abuse, false payment evidence or manipulation of payment-verification processes may result in suspension of service and appropriate legal action. 8. Software Licences Unless expressly stated otherwise, purchasing Centucode software gives the customer a licence to use the software; ownership of the underlying software, source code and intellectual property is not transferred. A licence may be subject to restrictions including: permitted organisations; authorised users; device limits; installation limits; branches or locations; edition; subscribed modules; licence duration; activation requirements; and authorised deployment environments. The applicable Software Licence Agreement or EULA forms part of these Terms. 9. Subscriptions Certain products are supplied on a recurring subscription basis. Before a customer subscribes, Centucode will disclose the subscription period, price and applicable renewal conditions. Centucode will not intentionally conceal renewal obligations or charges. Where automatic renewal applies, this will be disclosed before the customer purchases the subscription. Cancellation affects future renewal unless otherwise stated. It does not automatically create entitlement to a refund for a period already supplied, subject always to applicable law and Centucode's Refund Policy. 10. Software Updates and Changes Centucode may release updates to: improve security; correct defects; improve performance; add functionality; accommodate regulatory or technological changes; or maintain compatibility. Some updates may change existing features. Where a material change significantly affects a paid service, Centucode will endeavour to provide appropriate notice where reasonably practicable. 11. Customer Data Depending on the product, customers may upload or create information including student records, member records, accounting information, documents, questions, results, transaction records, contact information and other business information. As between Centucode and the customer, the customer retains its rights in Customer Data. The customer authorises Centucode to process Customer Data only as reasonably necessary to: supply the service; maintain and secure the platform; provide technical support; perform backups where applicable; prevent abuse and fraud; and meet lawful obligations. For services where Centucode processes personal data on behalf of an organisation, additional Data Processing Terms may apply. 12. Customer Responsibilities Customers are responsible for: obtaining lawful authority to collect and upload information to Centucode services; obtaining any required consent or establishing another lawful basis for processing personal data; configuring user permissions appropriately; maintaining suitable local security; managing authorised users; protecting exported data; keeping necessary backups where the applicable service requires customer-managed backups; and complying with laws applicable to their activities. Centucode software must not be used to unlawfully collect, disclose, discriminate against, exploit or misuse personal information. 13. School and Student Information Where a school uses Centucode products to manage students, parents, examinations, results, attendance, fees or similar records, the school ordinarily determines why and how that information is collected and used within the school's operations. The school is responsible for ensuring that it has the appropriate legal authority to process such information. Centucode will process hosted information in accordance with applicable data-protection requirements, its Privacy Policy and any applicable Data Processing Agreement. 14. Cooperative and Financial Records Centucode cooperative and business-management products may assist customers in recording savings, loans, repayments, withdrawals, accounting entries and related transactions. Customers remain responsible for: approving transactions; maintaining appropriate internal controls; confirming financial records; authorising staff access; reviewing reconciliations; and meeting regulatory, accounting and taxation obligations applicable to their organisations. Software calculations and reports should be reviewed as part of the organisation's normal financial controls. 15. Payment Verification Payment-verification functionality may compare transaction information, documents, references, messages or other evidence. A software-generated classification or suggested match is an aid to verification and does not necessarily constitute final proof of payment. Where appropriate, customers should perform final reconciliation against their bank, payment provider or official financial records. 16. AI-Assisted Features Some Centucode products may use artificial intelligence or automated decision-support tools. AI-generated outputs may contain errors or require human review. Customers remain responsible for reviewing outputs before relying on them for material business, academic, financial, disciplinary or other consequential decisions. 17. Trading Software and Financial Risk Centucode may provide trading tools, Expert Advisors, indicators, analytical software, signals or related technology. Such products are technological tools and do not constitute personalised investment, financial or brokerage advice. Trading foreign exchange, derivatives and other financial instruments involves substantial risk and may result in loss of some or all trading capital. Past performance, back-testing, simulated results, algorithmic performance or previous profitability does not guarantee future results. No statement on the Centucode website should be interpreted as a guaranteed return or guaranteed profit. Users are responsible for deciding whether a trading product is appropriate to their circumstances and for complying with the rules of their broker and applicable law. 18. Educational Materials Curricula, schemes of work, lesson notes, questions, templates and other educational materials supplied through Centucode are intended as educational resources. Schools and teachers should review materials against the current curriculum, examination requirements and their institution's educational standards before use. 19. Professional and Custom Development Services Custom software, website development, implementation, migration, consul…